About the speaker
Customer-first support for electrified transportation
Omar Riahi is the Global EV Enablement & Sales Development Manager at Percepta, specializing in electric vehicle support, charging solutions, and energy services. With over 15 years of experience in customer service operations and EV technologies, he leads global initiatives spanning home charging, fleet electrification, and energy management.
A Lean Six Sigma Black Belt, Omar leverages data-driven strategies to optimize operations, enhance customer experience, and deliver innovative support models that accelerate the shift toward sustainable, electrified transportation.
At This Event
Session
The Charging Experience Equation: How Reliability Drives EV Adoption
Session Takeaways
- Measuring charging success beyond deployment and uptime to understand the complete driver experience
- Reducing driver friction and support costs by identifying and resolving charging issues faster
- Turning customer interactions and operational data into insights that improve network performance, reliability, and driver confidence
Areas of Expertise
Core focus
EV Charging Solutions
EV Driver Support
Customer Experience
Fleet Electrification
Home Charging
Energy Management
Lean Six Sigma
Operational Excellence
